Accessibility Statement
Effective date: September 24, 2026
Runhouse Creations wants its website and digital products to be usable by as many people as reasonably possible, including people who use assistive technologies.
Our approach
We aim to use clear headings, readable text, meaningful link language, keyboard-accessible site controls, descriptive alternative text for informative images, sufficient color contrast, and documents that can be enlarged or printed. We also aim to identify file formats and software requirements before purchase.
Digital product formats
Accessibility can vary by product, file type, device, application, printer, and assistive technology. PDF, DOCX, spreadsheet, image, and Canva-based products may not provide the same experience. Some decorative or highly visual products may have inherent limitations. Product listings should identify the included formats and important exclusions.
Need help or another format?
If you have difficulty accessing a page, checkout feature, download, or purchased file, use the Contact and Support form. Include the page or product name, the format you are using, the device or assistive technology involved, and the specific barrier. Do not include passwords or complete payment-card details.
We will make reasonable efforts to provide information, correct a barrier, or offer a feasible alternative format. An alternative may not be available for every design or feature, but we will review the request in good faith.
Third-party content
Some functions are supplied by third parties, such as payment processing, embedded content, fonts, or external links. We do not control every aspect of those services, but accessibility feedback about them is still useful and may help us identify an alternative.
Ongoing improvement
Accessibility is an ongoing process. We may revise this statement and improve pages or files as the store, standards, and technology change.
Feedback
Submit accessibility feedback through the Contact and Support page and label the message “Accessibility.” We aim to acknowledge requests within three business days.