Contact and Support
We’re here to help with orders, downloads, file access, product questions, refund reviews, privacy requests, accessibility feedback, and licensing questions.
Before you send a request
For an order or download issue, include your order number, the email address used at checkout, the product name, and a clear description of what happened. If useful, include the device, operating system, application, and exact error message.
Do not send passwords, complete payment-card numbers, government identifiers, medical records, or other unnecessary sensitive information.
Response time
We aim to acknowledge support requests within three business days. Payment-provider investigations, technical file repairs, and privacy requests may take longer.
Privacy and accessibility requests
Clearly label privacy requests with “Privacy Request” and accessibility feedback with “Accessibility.” We may need to verify an order or identity before disclosing, correcting, or deleting account information.
Send a message
Use the secure form below. Please keep a copy of your submission for your records.
