Privacy and Cookie Policy
Effective date: September 24, 2026
Runhouse Creations respects your privacy. This policy explains what information we collect through runhousecreations.com, how we use it, when it may be shared, how long it may be kept, and the choices available to you.
Information we collect
We may collect information you provide when you place an order, create an account, contact us, request support, join an email list, submit a form, leave a review, or otherwise interact with the store. This may include your name, email address, billing details, order information, account credentials, communications, download activity, and information needed to resolve a customer-service request.
We and our service providers may automatically receive technical information such as IP address, browser and device type, referring pages, approximate location derived from IP, cookie identifiers, pages viewed, cart activity, checkout events, and site performance or security information.
Payment information
Payments are processed by the payment providers offered at checkout. Runhouse Creations does not intentionally store complete payment-card numbers. Payment providers receive and process information according to their own privacy notices and security practices.
How we use information
- Process orders and deliver digital files.
- Provide receipts, account access, download links, and customer support.
- Prevent fraud, abuse, unauthorized sharing, and security incidents.
- Maintain business, tax, accounting, and transaction records.
- Operate, troubleshoot, measure, and improve the website.
- Send marketing messages when you have subscribed or when otherwise permitted, subject to your opt-out rights.
- Comply with legal obligations and enforce our terms.
Service providers and disclosures
Information may be shared only as reasonably necessary with website hosting, WordPress and WooCommerce services, payment processors, email-delivery providers, analytics or security providers, professional advisers, and authorities when legally required. We do not sell customer payment information. Any statement about sale or targeted advertising will be updated if our practices change.
Cookies and similar technologies
The site may use essential cookies for carts, checkout, account sessions, security, fraud prevention, and saved preferences. Analytics, embedded content, advertising, or marketing tools may use additional cookies or similar technologies. Where required, optional technologies will be presented through a consent choice. Blocking cookies may affect cart, account, or checkout functions.
Email marketing
You can unsubscribe from promotional email using the link included in the message. Transactional messages about orders, downloads, security, or customer service are not marketing messages and may still be sent when necessary.
Data retention
We retain information only for as long as reasonably necessary for order delivery, customer service, fraud prevention, legal, tax, accounting, and recordkeeping purposes. Retention periods may vary by record type and legal requirement.
Your choices and requests
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or information about certain disclosures. We may need to verify a request and may retain records when legally permitted or required. Submit a privacy request through the Contact and Support page.
Security
We use reasonable administrative and technical safeguards appropriate to the information handled. No online service can guarantee absolute security. Do not send passwords, complete payment-card details, government identifiers, medical records, or other unnecessary sensitive information through ordinary support messages.
Children
The store is intended for adults purchasing products for themselves or their households. It is not directed to children under 13, and we do not knowingly request personal information directly from children under 13.
International visitors
Information may be processed in the United States and in other locations where our service providers operate. Those locations may have different data-protection laws.
Policy changes
We may update this policy when our services, providers, or legal obligations change. The effective date above will be revised when material changes are posted.
Contact
For privacy questions or requests, use the Contact and Support page at runhousecreations.com. Include the email address used for your order and enough information to identify the request, but do not send passwords or complete payment-card details.
This policy is general business information and should be reviewed by qualified counsel for the jurisdictions and tools that apply to the store.