Digital Product Refund Policy

Effective date: September 24, 2026

Runhouse Creations sells digital products delivered electronically. Please read the product description, included-file list, format, compatibility notes, and exclusions before ordering.

General rule for digital downloads

Because a digital product cannot be physically returned after it has been accessed or downloaded, completed digital purchases are generally final and non-returnable. This does not limit any refund, cancellation, or consumer right that cannot legally be waived.

When we will review a refund or replacement request

Please contact us within 14 days of purchase if:

You were charged more than once for the same order.
You received a product different from the item shown on your receipt.
The delivered file is incomplete, corrupted, or will not open after reasonable troubleshooting.
Your completed order does not provide access to the purchased file.
A refund is otherwise required by applicable law.

For a confirmed file issue, we may first provide a corrected file, replacement download, or reasonable technical assistance. If the problem cannot be resolved, we may issue a full or partial refund as appropriate.

Situations normally not eligible

A refund is normally not provided solely because you changed your mind, no longer need the item, purchased without reading the listing, lack required software or device capability disclosed in the listing, expected a feature specifically excluded from the listing, or want to use the product in a way the license does not permit.

How to request help

Use the Contact and Support page and include your order number, the purchaser email address, the product name, a clear description of the problem, and a screenshot of any error when useful. Do not send passwords or complete payment-card details.

We aim to acknowledge support requests within three business days. Complex file or payment investigations may take longer. Approved refunds are returned to the original payment method; the payment provider controls posting time.

Unauthorized or suspicious charges

If you believe a purchase was unauthorized, contact us promptly and also secure the affected account or payment method. We may request reasonable information to verify the order without asking for a password or complete card number.

Chargebacks

Please give us an opportunity to investigate a legitimate delivery, duplicate-charge, or file issue before filing a payment dispute. This does not remove any rights you have with your card issuer or payment provider.

Policy changes

This policy may be updated prospectively. The version in effect when the order was placed will normally govern that order, except where applicable law requires otherwise.

This policy is a practical business draft and should be reviewed by qualified counsel for the jurisdictions in which the store sells.